Folijet - FSE tips on troubleshooting

Owned by Kateryna Senchenko
Mar 01, 2024
2 min read

When processing a request from customer related to Data Import, please follow next recommendations:

 

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  1. Validate Job Profile. There is number of things that need to be checked:

    1. Job profile contains Actions

    2. Update Actions always follow the Match

    3. Actions on Inventory entities are linked in the right order (Instance, then Holdings, then Item, not in reverse order)

    4. Each Action Profile has a link to a single Mapping Profile

    5. Modify Action is always used either in the beginning or follow an Action on Instance

*See linked Support training.pptx for more info on Data Import Profiles

  1. Recreate Job Profile on a relevant bugfest environment (always include the link to that profile in the RRT request):

    1. Keep in mind probable differences in reference data. It is usually not a problem, you can select value from the accepted dropdown list for most of the fields, unless the issue specifically indicates the problem with mapping.

    2. Make sure importing data is not sensitive and can be shared for using on reference envs

  2. Review DI log for a particular error displayed on UI (include this information in the RRT request - status of the Job completion, content of summary page, any specific errors). Try to reproduce issue on bugfest environment, include the link to that job in the request.

    1.  

  3. Search module logs for that particular Job Execution, if you have error - search for that error as well.

    1. Review relevant modules (besides basic DI - mod-data-import, mod-source-record-manager, mod-di-converter-storage) for the flow in question:

      1. Inventory entities (Instance, Holdings, Items) - mod-inventory, mod-source-record-storage

      2. Orders - mod-orders

      3. Invoices - mod-invoice

    2. Try searching logs filtering by Job Execution id.

*See linked Support training.pptx for more info on Data Import modules

Note:

Mapping profile and Mapping rules are different things:

*See linked Data Support training.ppt for more info on Mapping rules

Poppy known issues:

https://issues.folio.org/browse/MODDICONV-294

https://issues.folio.org/browse/MODDICONV-334

 

 

 

Review the linked presentations for additional info