Folijet - FSE tips on troubleshooting

When processing a request from customer related to Data Import, please follow next recommendations:

*See linked Support training.pptx for more info on Data Import Profiles

Recreate Job Profile on a relevant bugfest environment (always include the link to that profile in the RRT request):
1. Keep in mind probable differences in reference data. It is usually not a problem, you can select value from the accepted dropdown list for most of the fields, unless the issue specifically indicates the problem with mapping.
2. Make sure importing data is not sensitive and can be shared for using on reference envs
Review DI log for a particular error displayed on UI (include this information in the RRT request - status of the Job completion, content of summary page, any specific errors). Try to reproduce issue on bugfest environment, include the link to that job in the request.
Search module logs for that particular Job Execution, if you have error - search for that error as well.
1. Review relevant modules (besides basic DI - mod-data-import, mod-source-record-manager, mod-di-converter-storage) for the flow in question:
  1. Inventory entities (Instance, Holdings, Items) - mod-inventory, mod-source-record-storage
  2. Orders - mod-orders
  3. Invoices - mod-invoice
2. Try searching logs filtering by Job Execution id.

*See linked Support training.pptx for more info on Data Import modules

Note:

Mapping profile and Mapping rules are different things:

Mapping Profile contains instruction on how to map incoming record into target Folio record (specifically fields that are not controlled by MARC). Required to be linked to an Action Profile to be used in a Job Profile.
Default Mapping rules – are also instructions, but for different fields (for MARC-controlled fields). There are MARC Bib-to-Instance, MARC Holdings-to-Holdings, MARC Authority-to-Authority Mapping rules. Stored in mod-source-record-manager https://github.com/folio-org/mod-source-record-manager/tree/master/mod-source-record-manager-server/src/main/resources/rules

*See linked Data Support training.ppt for more info on Mapping rules

Poppy known issues:

Review the linked presentations for additional info