Communication

#rancher-support

Please avoid direct communication via personal messages.

Engage people to use official Slack communication channel.

Ask to create jira in RANCHER project for tasks that require more than 1 hour.

Duties schedule

SHIFT DUTIES

1.During working hours answer the request within 1hr (related to the situation when a person on duty might be absent from his desk for an ~1hr because of lunch, project call in progress, etc. and cannot see the request)

2. Check all scheduled jobs status: Map jobs = [            
    Karate: https://jenkins-aws.indexdata.com/job/Testing/job/Scheduled%20Karate%20Tests/
    Cypress: https://jenkins-aws.indexdata.com/job/folioRancher/job/folioScheduledTesting/job/runNightlyCypressTests/
    MamagePods: https://jenkins-aws.indexdata.com/job/folioRancher/job/folioNamespaceTools/job/managePods/
                createDailySnapshotECS: https://jenkins-aws.indexdata.com/job/folioRancher/job/folioNamespaceTools/job/createDailySnapshotECS/
    ] → Jenkins pipelines views
2. Monitor & respond to All incoming requests: Slack & Teams

2.1 Monitor ALL automated & scheduled tests in Slack channel: https://folio-project.slack.com/archives/C057PS6GM7B | Analyze & investigate issues, implement fixies, in case of unresolvable issue(s) escalate them on daily Standup meeting, create associated ticket(s) and provide all related artifacts inside
3. Prepare a list of created tasks during shift day
4. Announce previously created tasks list on a daily standaUp
5. Rancher: check at least twice a day the statuses of environments
6. Monitor MSTeams chats: Map chats = [
    chat_name_1: 'FOLIO - cypress tests in CI'
    chat_name_2: 'Sprint testing env questions'
    ]
7. AWS infra: Kafka, RDS, OpenSearch (check statuses: CPU, RAM, etc.) at the beginning of shift working day
8. Jenkins: check slaves at the beginning of the shift working day for any technical issues: Status, Free space, availability | us-east-1 AWS region
9. Create a Jira ticket for any implementation incoming requests & share its' number with the reporter (if any)
10. ReportPortal: review the last scheduled test results, analyze and perform initial investigation & inform the responsible team about the issue
Note: Until the task with the load balancer for RP is done, the state of AWS Classic LB should be checked daily. Occasionally, the state of the listeners gets lost, so it should be verified to match the state shown in the following screenshot. The URL for that CLB is https://us-west-2.console.aws.amazon.com/ec2/home?region=us-west-2#CLBManageListeners:loadBalancerArn=ad1574ac4bc3d49e7bb2f5c01610cb99

Open

11. Record any environments impacting ticket on this page (if issue is not related to infra or config parts): Known issues

12. Update sprint testing environment | 1st priority item, when shift started! | FISRT ITEM IN THE ROW!!! → (After Backend was updated, please build new UIs for the following tenants: fs09000000, cs00000int(Consortia enabled), fs09000003 via this pipeline: ui-bundle-deploy