V | Adding new requests

• Create forms for each SIG and one cross-app form in Confluence 
• New requests are submitted via these forms
• Requester enters descriptive title and description with use cases
• default information is pre-entered, to capture all needed details
  • e.g. Assignee (=PO)
  • SIG label
  • "new_request" label
• New requests should be assigned to a PO (=assignee)
  • in cases where multiple POs are concerned → choose main focus and "cc" all other relevant POs as part of description
  • this option should be added as a separate field
• there will be an automated import to JIRA via API
  • once a week
• These new requests will be added as features with a new, separate status and label “new_request”
• Pro: new requests can be monitored via dashboards
• PO or convener does duplicate check
• PO or convener brings request into SIG for further refinement and discussion
• PO or conevener changes status of request
• if necessary: PO can directly change status without SIG discussion (for urgent cases) → this should not be the standard process

Why forms in confluence?

• Confluence is open to everyone
• no account limit
• no expert knowledge needed

Why add requests via form to JIRA:

• cannot get lost and are easier to track for the providing institution 
• new requests are trackable via dashboards
  • for requester, SIG and PO
• possibility to comment
  • e.g. if others would like to push the request
  • for PO to mark as duplicate
• linkable to duplicates
• history can be kept
• alternative: Add “New request” as ticket type (like feature, story …)
• New requests should be added with a spearate status instead of as a new type → advantage:
  • type would need to change from “New request” to feature after "approval"
  • status change is easier, and nevertheless trackable

How to provide new requests is separate from prioritization process, but has been discussed in context of it.

Recommendation: New requests as well as all other tickets in JIRA should be clear in title and description → for being able to understand what exactly the ticket is about → precondition for being able to rank