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[Single tenant Place hold] Item level request is failing

Description

Environment:

 

Steps to reproduce:

  1. Search for instance which has available items

  2. Click on "Place hold" button

  3. Click on "A specific copy (volume)"

  4. Select copy and pickup location

  5. Click on "Place hold" button

Actual Result: The following error message is displayed:

We were unable to place a hold on this book. HTTP 500 Internal Server Error. If the issue persists, please report it to EBSCO Connect.

Screencast: item level request failing.mp4

Note: Title level request is working. Both item level and title level request was working on folio side:

 

 

CSP Request Details

None

CSP Rejection Details

None

Potential Workaround

None

Checklist

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Details

Assignee

Reporter

Priority

Development Team

Vega

RCA Group

TBD

TestRail: Cases

Open TestRail: Cases

TestRail: Runs

Open TestRail: Runs
Created yesterday
Updated 4 hours ago

Activity

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Tetiana Gusar 4 hours ago

CC:

Anne Ekblad 5 hours ago
Edited

Hi, and . Single tenant Okapi or Single tenant Eureka FOLIO environment? Is this expected behavior that is failing? Regression? Do these Items in FOLIO have barcodes?

TestRail: Cases
TestRail: Runs