Details
Details
Assignee
Unassigned
UnassignedReporter
Emma Boettcher
Emma BoettcherPriority
Story Points
1
Development Team
Vega
TestRail: Cases
Open TestRail: Cases
TestRail: Runs
Open TestRail: Runs
Created May 14, 2019 at 12:39 PM
Updated March 10, 2022 at 8:26 PM
As a staff member, I want to override renewals that have failed because of pending requests, because I want to provide better customer service on a case-by-case basis.
Scenarios
Scenario
Given an attempted renewal, for an item with a loan policy that does not allow renewal of items with an active, pending hold request
When the renewal only fails because the item has an active hold request on it
Then give the user the ability to override
Scenario
Given a renewal that has failed for only the reasons in scenarios given above
When the user overrides the renewal
Then display the renewal override window
Calculate the renewal due date instead of letting user select a due date
Notes: Overriding the renewal in these cases seems like it should be similar to overriding a failure because something has reached the maximum number of renewals, so the system should be able to calculate a due date even if the renewal has failed.
Notes: The scope of this story only refers to the renewal failures where the pending request is the only reason, and not combinations (recall + maximum number of renewals, for example).