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Production Bugs

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Open Production Bugs 

Reporting 

There are two paths to reporting a production bug

  1. Institutional Support works with Folio PO to create appropriate JIRA
    1. In the JIRA - PO assigns the "SUP-" epic to the JIRA
    2. In the JIRA - PO or Institution Support selects institution(s) in the Effected Institution field
    3. Assign priority
  2. Institutional Support creates a Support JIRA - if Institutional support is not sure of who PO, or if the issue is multi-app
    1. create a Support JIRA
    2. Project = Support (SUP)
    3. Affected Institution = all known affected institutions
    4. Assign priority


Support SIG

  1. Reviews P1s daily
  2. Reviews P2 and P3 - facilities resolution into hotfixes or upcoming release












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