Page Comparison

Automatically create a request for the on-order material so that it can't be taken by someone else. Prevent Title level request queue from picking up this item.

• At Duke when a patron requests that we order a title, we would flag it as a rush order and capture the patron ID on the order record. Upon arrival a hold is put on the item so that it can't be loaned to anyone else.
• The hold action needs to happen immediately at the time of order creation to preserve the "first dibs" priority of the original requestor so that they don't get bumped if a request sneaks in as soon as the item is created.

Allow requests to be created for a general user. Possibly system user or a specified generic user account (Requests require a user ID so we can not allow free text when generating request)

• The library does occasionally place holds at point of order without knowing the specific user id. In some cases the requester information could be in a separate system (Eg. Iliad) and a default user is used to identify that this item should be treaded a certain way in the workflow ultimately having a person update the request information so the item is put aside for the correct user.
• Library is ordering at vendor site and vendor does not have user ID. Allowing requester to NOT be a "user" account would be valuable.

• It seems we may need to add an option for the Fulfillment preference after all?

• Regarding Hold vs. Recall can an assumption actually be made here or would it need to be a setting?

• Another use case: alerting a user to a newly-available, ordered eBook, which does not have an item record. Is there a way to create a patron request for that? Should that perhaps be a separate feature?