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1. Institutional Support works with Folio PO to create appropriate JIRA
   1. In the JIRA - PO assigns the "SUP-" epic to the JIRA
   2. In the JIRA - PO or Institution Support selects institution(s) in the Effected Institution field
   3. Assign priority
   4. 
2. Institutional Support creates a Support JIRA - if Institutional support is not sure of who PO, or if the issue is multi-app
   
   1. create a Support JIRAImage Removed
   2. Project = Support (SUP)
   3. Affected Institution = all known affected institutions
   4. Assign priorityImage Added

Support SIG

1. Reviews P1s daily
2. Reviews P2 and P3 - facilities resolution into hotfixes or upcoming release

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