Only one title is shown in "Usage & analysis" accordion of package record

Description

Overview: The list of "Titles"under "Usage & analysis" accordion of package record contains only one record on Poppy Bugfest environment
This issue doesn't reproduce on Orchid Bugfest environment.
Steps to Reproduce:

  1.  "Usage consolidation" credentials must be settled up in the settings of KB credentials.

  2. Log into Poppy Bugfest environment as User with following permissions:
    "eHoldings: Can view providers, packages, titles detail records",
    "eHoldings: Can view Usage & analysis data for packages, titles and resources",

  3. Go to "eHoldings" app and find "Wiley Online Library" package (https://bugfest-poppy.int.aws.folio.org/eholdings/packages/58-473)

  4. Scroll down to the "Usage & analysis" accordion button and click on it.

  5. Click on the dropdown button titled "Year" and select "2020" value.

  6. Click on the "View" button.

  7. On appeared table click the "Actions" >>"View titles".

Expected Results: The list with "Titles" is displayed 
Screenshot from Orchid env:

Actual Results: Only "Abacus" title record is shown

Additional Information:

Interested parties:

CSP Request Details

None

CSP Rejection Details

None

Potential Workaround

None

Attachments

8

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Valery_Pilko December 1, 2023 at 12:44 PM
Edited

Verified on Poppy Bugfest environment - issue was fixed.
I'm closing this issue.
cc:  
See attached screenshot:

Viacheslav Kolesnyk December 1, 2023 at 12:06 PM

Problem caused by load holdings process failure.

If load holdings fails with error containing message about "Failed to get status with status response: In progress" - issue could be resolved by increasing "holdings.status.retry.count" from 20 to f.e. 60.

On a bugfest env problem was solved by itself, titles are displayed for "Usage & analysis"

Done

Details

Assignee

Reporter

Priority

Story Points

Sprint

Development Team

Spitfire

Release

Poppy (R2 2023) Bug Fix

RCA Group

Third party component integration

Affected releases

Poppy (R2 2023)

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Created November 3, 2023 at 3:24 PM
Updated December 1, 2023 at 12:46 PM
Resolved December 1, 2023 at 12:46 PM
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