Reporting Production Bugs to the Support SIG

Prior to reporting a Support Bug

1. Confirm that the Bug affects an App in Production
2. Verify that the issue is a FOLIO software issue.
   1. Refer to Bug Reporting Flow Chart for triage
3. Verify that the Bug has not already been submitted to the Support SIG
   1. Open Production Bugs 

Reporting 

There are two paths to reporting a production bug

1. Institutional Support works with Folio PO to create appropriate JIRA
   1. In the JIRA - PO assigns the "SUP-" epic to the JIRA
   2. In the JIRA - PO or Institution Support selects institution(s) in the Effected Institution field
   3. Assign priority
   4. 
2. Institutional Support creates a Support JIRA - if Institutional support is not sure of who PO, or if the issue is multi-app
   
   1. create a Support JIRA
   2. Project = Support (SUP)
   3. Affected Institution = all known affected institutions
   4. Assign priority

Support SIG

1. Reviews P1s daily
2. Reviews P2 and P3 - facilities resolution into hotfixes or upcoming release