Communication

#rancher-support

Please avoid direct communication via personal messages.

Engage people to use official Slack communication channel.

Ask to create jira in RANCHER project for tasks that require more than 1 hour.

Duties schedule

SHIFT DUTIES

1.During working hours answer the request within 1hr (related to the situation when a person on duty might be absent from his desk for an ~1hr because of lunch, project call in progress, etc. and cannot see the request)

2. Check all scheduled jobs status: Map jobs = [            
    Karate: https://jenkins-aws.indexdata.com/job/Testing/job/Scheduled%20Karate%20Tests/
    Cypress: https://jenkins-aws.indexdata.com/job/folioRancher/job/folioScheduledTesting/job/runNightlyCypressTests/
    MamagePods: https://jenkins-aws.indexdata.com/job/folioRancher/job/folioNamespaceTools/job/managePods/
                createDailySnapshotECS: https://jenkins-aws.indexdata.com/job/folioRancher/job/folioNamespaceTools/job/createDailySnapshotECS/
    ] → Jenkins pipelines views
2. Monitor & respond to All incoming requests: Slack & Teams
3. Prepare a list of created tasks during shift day
4. Announce previously created tasks list on a daily standaUp
5. Rancher: check at least twice a day the statuses of environments
6. Monitor MSTeams chats: Map chats = [
    chat_name_1: 'FOLIO - cypress tests in CI'
    chat_name_2: 'Sprint testing env questions'
    ]
7. AWS infra: Kafka, RDS, OpenSearch (check statuses: CPU, RAM, etc.) at the beginning of shift working day
8. Jenkins: check slaves at the beginning of the shift working day for any technical issues: Status, Free space, availability
9. Create a Jira ticket for any implementation incoming requests & share its' number with the reporter(if any)
10. ReportPortal: review the last scheduled tests results, analyze and perform initial investigation & inform the responsible team about the issue
11. Update sprint testing environment | 1st priority item, when shift started! | FISRT ITEM IN THE ROW!!!