- Feedback details: https://docs.google.com/document/d/1bH0ZMG2RZte_5Anl8t2-ApcDEUX1AzxzYXn0uUVBq60/edit?usp=sharing
- Magda: 28:38: But before we do this, I have a couple of questions for those who participated and those who did not participate. We got only four responses, which is definitely less than I was hoping for. I understand that the libraries were going live. There was a holiday and people were on vacation, and on top of that, there was the American Library Association Conference. I think to respond to the survey was probably half an hour of work, and I hope for our next UAT we will get better feedback with more responses. The feedback I got was awesome. People that responded provided a lot of very helpful information. So thank you very much for this. But I have a question for those that reached out to me for a login but never responded to the survey. Is this because of time constraints? Or did you run into issues that you were not able to overcome?
Lloyd: For me, it was just time at the library. You know, we're currently implementing folio right now. And things got pretty intense. And so I did ask for the login credentials. And actually, I started once or twice and then got waylaid.
Magda: I understand that. I want to hear that to be sure it was something other than Bulk Edit. Because I'm concerned if it is just difficult to use for you. And if so, what else can we do?
Lloyd: I don't think it was the result of the survey at all. It was just my time.
Leeda: I would say it was just a combination of bad timing. Again, I feel bad because I was the one who pushed for two weeks. And then two weeks, couldn't cut it in this particular instance, but also my tendency, especially with a group of 15 to 20 of us, is to think, oh, somebody else's done it. That's just my bad habit. I can only promise to do better next time.
- Ros: For me, it was a timing thing with going to ALA, and then we tested KIWI. I also had a new employee start, so I am stretched in other ways.
- Magda: There's one more person that didn't volunteer his side of the story. I'm not sure if we have this person on the call. I will reach out in a private message to get feedback.
- Magda: Okay, so let's start with what was submitted, and I will go in the order of how the application progresses, not necessarily the order of the submitted responses. So the first comment is about the landing page and the fact that there is no indication you need to select a Record Identifier to move on because otherwise the file pick-up/drag-and-drop is disabled. And the other suggestion to move the record types selection above the drag-and-drop area is even higher. I do believe we talked about moving record types, and we decided to leave it as it is because it is consistent with other apps like data export, and import. But I do believe that that approach to move it up would make the flow of the mouse better on the screen. What do you think about that?
- Bob: I remember the conversation. And I think I think consistency just won out over what is a better UI design. I'm of mixed minds myself. But I would tend to leave it to keep things consistent.
- Erin: I tend to vote for consistency as well.
- Mark: I'm one that commented on this. It was driving me crazy. Because things were not where they needed to be. So I understand the consistency argument. But for me, the argument I'm going to make is the usability argument. It's enough to drive you batty. I would do things and they just simply would not work. Because the right things weren't selected. And maybe it's just me not paying close enough attention, but to me, it is a real usability issue.
- Magda: I have to admit that I agree with you. It annoys me, but only if I'm logged with both permissions that allow me to select between record types. Right now I'm logged into this environment with permission that gives me access only to inventory items. So the selection is done for me. The question I have for this group is, how often will users working in bulk have the permissions for all the apps?
- Erin: Maybe not all permission. But they might have clusters like users in circulation, inventory and orders, or something like that. So this won't be a problem.
- Ros: I agree with Erin about clusters of permissions.
- Erin: So Jenn is asking about where this pattern is elsewhere in FOLIO?
- Jenn: I'm just trying to understand what we're trying to be consistent with.
- Erin: I don't know if Kimmy is on the call or not might chime in and has thoughts on this...
- Magda: So in Data Import, it's on the top, but you don't make any selection before the job here.
- Magda: In Data Export, is also on top here. But again, you don't need any selection before you start making that.
- Jenn: I don't see how either one of those relates to this.
- I think it's maybe more close to the pattern in inventory where you have the drop-down for what you're doing. And then you're searching kind of underneath it. I don't have a strong opinion about this. Is it sticky? I haven't played with this enough. You know, if it's a simple change, then maybe that's a UX win that can make this a little bit less frustrating.
- Magda: Do we have Kimie on the call?
- Erin: It looks like she's on the call.
- Kimie: I am. But I'm having some connectivity issues at the moment. So Magda, do we have to make a decision right now on this or can I talk to you?
- Magda: Yes, we can. We can come back to this.
- Magda: The other issue that Mark brought up, is that once you are on this form, you can try to drag and drop files but it doesn't tell you that you need to select the record identifier before you can drop a file. For me, it is pretty clear that the file drag-and-drop is disabled and you need to do something. And it states "select a file with record identifiers here. Maybe we should add the label here, select Record identifier, or what do you think? What would be the visual cue? For the user, that user knows that this is the first step?
- Sara: Can you open the drop-down menu to see all the choices?
- Magda: The choices in the drop-down depend on your selection record types, e.g., Users or Inventory. For Users, there are User UUIDs, User Barcodes, External IDs, and Usernames.
- Erin: So Kimie is saying in the chat that the Record Identifier should have an asterisk? Because that is required. I think people will understand that you have to choose something here.
- Magda: Okay, and we can easily we can implement this.
- Bob: Is there a way to have the system generate a message when you try to drop something on the file drag-and-drop window when it is inactive that says choose an identifier?
- Magda: Yes. The asterisk is definitely the easiest way. And once we do the asterisk, look for the output of a message if the user misses it.
- Magda: So proposed solution?
- Leeda, Erin, Jenn, and Mark: All agreed that moving the UI to display inputs in the order of operations would solve all the issues discussed.
- Magda: I wrote this in Yellow so we know we need to come back to this.
- Magda: The next issue or was about what columns are displayed. We discuss this in March and agreed to this as a group. What are your suggestions? What would you suggest we do?
- Jenn: So this one was my comment. The reason I reacted to item effective location being there instead of the location fields, is that I cannot directly act on effective location. And it seems like I would want to see the columns that hold the values that I'm actually going to act on. I was trying to do an actual task, which was to change the location.
- Magda: So should we get together again, or I can put survey together to ask what should be pre-selected and which one shouldn't be in full list of options.
- Erin: I can't remember because like everybody else, my brain is soup right now. But did we ever do like a card sort exercise or anything else like that? That might?
- Magda: We did not. What we did, I think was sometime in March. I don't remember the date. But this was in March...
- Magda: I can I put together a survey, probably as simple a survey. And since we don't have a next week meeting, maybe you can provide your feedback.
- Erin: If you would like me to do that with Qualtrics.
- Magda: Awesome. Thank you.
- Magda: I can send you the list of the fields, because obviously, there are more fields than there are here. And then we will discuss.
- Erin: Is the card sort on the stuff that's here under show columns or is the card sorted on every inventory value?
- Magda: Should we stick to those fields? Or should we expand? What does the group think?
- Erin: The item record has a lot of stuff on it.
- Magda: Since we are discussing this again, maybe we should start from zero and see what the group thinks.
- Erin: OK.
- Jenn: I'll just say one other thing that was part of this feedback. This is the only opportunity you have to choose these columns. So even if you look at this, and you think it is fine. When I upload my file, it's changing say, the permanent location. When I get to that next screen, I can't make the location one of the columns. If the second screen could have a change so if I forgot to pick something then I can add it. Do you know what I mean?
- Magda: know what you mean. But I think adding to the pick-list on the other screen would be difficult. I'm not saying it cannot be done. I'm saying it may be difficult, I think it would be easier to implement and make it consistent. So once you select your options here, once you select the columns here, the selection persists through all screens, through the usual form. And on the confirmation screen. So those are the columns you have selected.
Unknown Speaker 18:38
I mean, another option here is to go minimal on what's displayed and make it more obvious that you can pick things to add. So that people are like, hey, there's no location here. And then they go pick which location they want to look at.
Unknown Speaker 18:53
And I look
Unknown Speaker 18:57
lamentation because I think that it so I like Jen's second her first proposal of potentially adding the picklist to the six The following screen as well. But if that's more complicated, then I think forcing us to actually open it and select what we need to see all the options and then make the all the choose what we need to see for this operation is the important thing because I think actually the effective location is really important to have it just because really in combination, all three are really important if that's what you're focused on. Because I think for example, if you're controlling your permanent location from the Holdings Record, that item actually says none for the permanent location. And so, yeah, so we wouldn't so to put permanent location there for the i would be kind of nonsensical to write like, as a default, you still have to open it and add more. So I like the idea of going minimal and really just forcing you each time to go. Okay, I have to choose what I need for this operation right now. Let me check off what I need, and being forced to make that decision, so to speak. I don't think that's a burden.
Unknown Speaker 20:27
I would them, we will come back to this. Once we have a feedback from the from the survey, and we either do the way in volunteer with the Preakness or organizing the the fields. There is I'd like the option of bare minimum bare minimum to be displayed on this screen. But the question is, what would be the bare minimum? What? Do you want to have only barcodes? Or the what do you want to have to be displayed? And I do believe this would also be worried about we will about vary from scenario to scenario what what feelings are you planning to update? I will put
Unknown Speaker 21:27
just looking at that list and I will save the bare minimum have a barcode and item HR ID, then I would like something that kind of prompts me so I don't panic. That's that. That's all I can see. They say please choose please select more columns here or something.
Unknown Speaker 21:50
Yeah, I would say that too, is kind of like that identifier field, we need something to say select fire record, or whatever. You know, something that prompts it being up in the Actions menu is actually really far away from just that one thing in the middle degree.
Unknown Speaker 22:11
Can you repeat?
Unknown Speaker 22:14
So So when I'm looking at the screen, right, I have file name up top, and then I have preview of record match. And then I have errors. But the Action menu is really far away from indicating to me that this is how I select the columns, you have record matched. And just like we were saying that over for set criteria for record identifier, it just being blank is not helpful. It actually needs to kind of indicate to us it needs to prompt us by saying select Record identifier or whatever it was that we just agreed on, to prompt you to drop down in what you need to select. So it's almost like preview of record match needs also some kind of like little indicator select from fields. Like I was just speaking.
Unknown Speaker 23:02
So KIM Yeah. So Kimmy saying in the chat, you know, we could just put a note that says Choose Columns under the Actions button. So you add some text there. I guess the reason I'm kind of feeling not great about this, these proposals is I think more that I would be more comfortable with it. If I felt like I could choose it, and then it would stick. In other words, I don't want to do this every single time I'm coming into the app, and dealing with user thing. So we get to the idea of like user fully renewed the user profile system, which it doesn't have right, to be able to save like my local customer preferences and things. So I just I do feel like the order of what is there make sense? In some contexts, it doesn't make sense in every context, but there are some contexts where it does. I think Sarah's point about the fact that sometimes the location fields are completely blank is also very valid, right? You know, and that may have been part of where we were when we were first talking about the list. What we could do is we could do a cart sort for all the columns that are listed. We could do a card sort for every field and inventory if we wanted to do that. And then we could do a question that says, What would you consider to be the bare minimum? And just, you know, choose these values, and we can see what comes back?
Unknown Speaker 24:37
I thought the show column approach is consistent with other apps. I'm picking inventory because that's where I spend most of my time, but I know this is the behavior also in other places as well. So I would not expect this to be so I'm expected, I would say that if you don't see what you want to see, you would naturally go to action menu to select the columns.
Unknown Speaker 25:14
And probably MACRA, you are absolutely right. We're all new to the system. We're all getting into the system. So we haven't been using it enough to realize that we're going to be being trained by each app to do certain things and to look for certain things in certain places, right? We're still learning where things live. Like, right now, I would say I would never have thought to click on Actions to find that information, you know, to find more things to add, but asked me in a month, probably it's the like, the first thing that comes to mind, oh, yeah, just click there and, or an ad that, I will know that. But we're also
Unknown Speaker 25:54
I understand that this is a new product for you. But the approach of selecting columns is not specific. The behavior for bulk edit it is,
Unknown Speaker 26:07
it's a UI pattern that's across
Unknown Speaker 26:11
kind of likes the right my, my programmed reaction from our current system is to go to the ER and right click, but I don't see enough columns, you know, right click, and then the then this very show columns thing shows, is something to get used to.
Unknown Speaker 26:31
I think this is just a different approach, because your current systems probably not what web base you are, you're talking to the client. And so I let me put in the user feedback is that we will follow up with the survey.
Unknown Speaker 27:38
The next was about the record. This is important, and we have five minutes left, but maybe we can start talking about this. So this is the same file that was used by the person who provided the feedback, this feedback, and here's the behavior. The file contains 15 entries. Two of them are errors. So though, there are no matches for those two identifiers, so the 13 records that much the list here does not contain 13 Records much. The idea of the preview is to show Top 10 records. And the the way we discussed it, if you want to see more, you do the download master records, and you select and you'll see this in the CSV file. If this is not clear, and it needs to be readjusted, let's talk about this. Do you think the number of 10 is insufficient? It shouldn't be more if it's insufficient than how many would would satisfy the need. The other thing is, there is a bug right now because there is 32 it should show at least 10 is showing nine. So I find I found the back for this to find out why we are getting on the nine instead of instead of 10 The one thing that I don't I did not understand from the from the comments is about 11 marched with two errors. So was this day font file, or if the person who submitted it can provide a little bit more feedback, if they understand that that would be awesome I will reach out to the person directly. Let's go back and question of the preview
