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Production Libraries - How to Report Bugs

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Before reporting a Support ticket in Jira 

  1. Confirm that the Bug can be recreated in the current release FOLIO environment found on https://wiki.folio.org/
  2. Verify that the Bug has not already been submitted to the Support SIG
    1. Open Production Bugs 

Creating a Jira ticket: 

There are two paths to reporting a production bug

  1.  Log into Jira https://issues.folio.org
  2.  Click Create in the top navigation 
    1.  A pop-up window will appear
    2.  Project = Support (SUP)
    3.  Issue Type = Bug
    4. Template = Standard Bug Write-Up Format
    5. Summary =  Treat as a Subject line for an email, Sample: "Check-out receipt emails are not sent to library users"
      1. Pro tip: Indicate your level of priority in the summary - /wiki/spaces/DQA/pages/2657909  (P1, P2, P3, P4)
        1. EXAMPLE:  P2 -Check-out receipt emails are not sent to library users
    6. Description: 
      1. create a problem statement
      2. Indicate steps to reproduce 
      3. what is expected to happen 
      4. what is really happening 

A stellar Jira ticket would contain:

  • Library Name of who is impacted and what community environment the issue was recreated in
  • The perceived impact/priority of the issue in the summary line
  • Date/time(please include your time zone) the problem started
  • What you expect to happen
  • What actually happens
  • Steps to replicate the problem
  • Details! Screenshots!

Troubleshooting Tips and tricks: 

  • Which browser am I using? Google Chrome is the only officially supported browser for FOLIO.
  • Can I reproduce the issue with another record?
  • Does this also happen for my colleagues?
  • Do I have sufficient permissions to perform this action?
  • Are my app settings configured to support this action?
  • Can I reproduce the issue in an incognito window?
  • Important: Can I reproduce the issue in a community reference environment on the same FOLIO version?

Looking under the hood

  • Open FOLIO in Chrome
  • Press F12 to open the browser’s Developer Tools
  • Look at the Network and Console panes
  • Any error messages?

Video/tutorial:

Here's a link to a YouTube presentation at WOLFcon 2023 with tips and tricks for both writing up bug tickets and for searching in FOLIO Jira: 









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