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Support requests are submitted through the FOLIO Jira board in the [EUREKASUP] project.
Requesters must provide key details (description, reproduction steps, logs, environment, etc.).
The Eureka Team should be notified via the Slack channel (#eureka-support) or the RRT channel.
The support engineer should create a Jira task to cover RRT activities(without details, logs, etc.).
If communication in channels or questions from stakeholders takes 1 hour or more - create a corresponding ticket to track this activity.
Support request templateJira Legacy server System Jira serverId 01505d01-b853-3c2e-90f1-ee9b165564fc key TEMP-34
Step 2: Triage & Prioritization
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