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Before reporting a Support ticket in Jira 

1. Confirm that the Bug can be recreated in the current release FOLIO current environment found on https://wikifolio-org.folioatlassian.org/net
2. Verify that the Bug has not already been submitted to the Support SIG
   1. Open Production Bugs 

Creating a Jira ticket: 

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1.  Log into Jira https://issues.folio.org
2.  Click Create in the top navigation 
   1.  A pop-up window will appear
   2.  Project = Support (SUP)
   3.  Issue Type = Bug
   4. Template = Standard Bug Write-Up Format
   5. Summary =  Treat as a Subject line for an email, Sample: "Check-out the receipt emails are not sendt sent to library users"
      1. Pro tip: Indicate your level of priority in the summary - /wiki/spaces/DQA/pages/2657909  (P1, P2, P3, P4)
         1. EXAMPLE:  P2 -Check-out the receipt emails are not sent to library users
   6. Description: 
      1. create a problem statement
      2. Indicate steps to reproduce 
      3. what is expected to happen 
      4. what is really happening 

A stellar Jira ticket would contain:

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• Library Name of who is impacted and what community environment the issue was recreated in

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• The perceived impact/priority of the issue in the summary

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• line

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• Date/time(please include your time zone) the problem started

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• What you expect to happen

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• What actually happens

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• Steps to replicate the problem

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• Details! Screenshots!

Troubleshooting Tips and tricks: 

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• Which browser am I using? Google Chrome is the only officially supported browser for FOLIO.

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• Can I reproduce the issue with another record?

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• Does this also happen for my colleagues?

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• Do I have sufficient permissions to perform this action?

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• Are my app settings configured to support this action?

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• Can I reproduce the issue in an incognito window?

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• Important: Can I reproduce the issue in a community reference environment on the same FOLIO version?

Looking under the hood

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• Open FOLIO in Chrome

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• Press F12 to open the browser’s Developer Tools

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• Look at the Network and Console panes

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• Any error messages?

Video/tutorial:

Here's a link to a YouTube presentation at WOLFcon 2023 with tips and tricks for both writing up bug tickets and for searching in FOLIO Jira: 

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