Before reporting a Support ticket in Jira
- Confirm that the Bug can be recreated in the current release FOLIO current environment found on https://wikifolio-org.folioatlassian.org/net
- Verify that the Bug has not already been submitted to the Support SIG
Creating a Jira ticket:
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- Log into Jira https://issues.folio.org
- Click Create in the top navigation
- A pop-up window will appear
- Project = Support (SUP)
- Issue Type = Bug
- Template = Standard Bug Write-Up Format
- Summary = Treat as a Subject line for an email, Sample: "Check-out the receipt emails are not sendt sent to library users"
- Pro tip: Indicate your level of priority in the summary - /wiki/spaces/DQA/pages/2657909 (P1, P2, P3, P4)
- EXAMPLE: P2 -Check-out the receipt emails are not sent to library users
- Pro tip: Indicate your level of priority in the summary - /wiki/spaces/DQA/pages/2657909 (P1, P2, P3, P4)
- Description:
- create a problem statement
- Indicate steps to reproduce
- what is expected to happen
- what is really happening
A stellar Jira ticket would contain:
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- Library Name of who is impacted and what community environment the issue was recreated in
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- The perceived impact/priority of the issue in the summary
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- line
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- Date/time(please include your time zone) the problem started
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- What you expect to happen
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- What actually happens
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- Steps to replicate the problem
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- Details! Screenshots!
Troubleshooting Tips and tricks:
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- Which browser am I using? Google Chrome is the only officially supported browser for FOLIO.
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- Can I reproduce the issue with another record?
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- Does this also happen for my colleagues?
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- Do I have sufficient permissions to perform this action?
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- Are my app settings configured to support this action?
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- Can I reproduce the issue in an incognito window?
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- Important: Can I reproduce the issue in a community reference environment on the same FOLIO version?
Looking under the hood
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- Open FOLIO in Chrome
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- Press F12 to open the browser’s Developer Tools
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- Look at the Network and Console panes
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- Any error messages?
Video/tutorial:
Here's a link to a YouTube presentation at WOLFcon 2023 with tips and tricks for both writing up bug tickets and for searching in FOLIO Jira:
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