5 min

Announcements

all

Caitlyn announced that the Library of Congress is going live with ERM Acquisitions today

50 min

Jira literacy, info sharing, documentation, training, etc.

Caitlin Stewart

Goal

Put together some recommendations for next steps to share with POs and SIGs for input.

Objectives

• Provide support for ticket creation so that SMEs (anyone) can share needs and development projects with the community in a consistent way

• introduce a process to maintain Jira so that we have a clearer and more current picture of needs and development activity throughout the community

• establish guidelines and lifecycle process for ticket management in order to improve overall quality of tickets (improve reporting, navigation, communication, reduce duplicative effort)

Assumptions

• Improving comfort level with Jira is a dependency for rolling out SIG prioritization

  • Impacts:

    • Conveners

    • POs

    • Some groups do not have assistant POs, so SMEs may need to create tickets in certain situations

• Tickets need to be created earlier in the process

• Permission

  • Who should have which permission sets

    • sometimes Jennifer creates a ticket but a PO has to clean it up

• Need clarification re Where do you create the ticket?

• How do we address cleanup / maintenance

• Backlog - how do we manage the backlog

• What is the process for assigning?

  • Could we allow SMEs to create tickets but then assign to PO for completion / vetting

• How does this intersect with Support SIG - should they be responsible for Jira oversight? Should these be separate pipelines or combined

  • using project language

What is Needed

• Process documentation - who creates tickets, how do they move through

• Guidelines - POs are working on this, can PC provide input?

• Jira training

  • Creating tickets

  • creating filters + dashboards

  • searching / navigating

• Documentation

  • Ticket elements (required elements, templates, data dictionaries)

• Maintenance processes / housecleaning

• Process for identifying duplicates

• Naming convention

Next Steps

Resources

https://www.youtube.com/watch?v=sACkckUJjl4

5 min

Future Topics