Below is the Mediated Request and Circulation Request statuses diagram and the mapping between them.
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State diagram and actions/statuses/steps
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Possible mediated request statuses and steps
Status - Step | Can the patron cancel Mediated requests via Locate? | Can unauthorized staff cancel Mediated requests? | Can authorized staff cancel Mediated requests? |
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New - Awaiting confirmation |
| N/A. Staff will decline with a Note |
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Open - Not yet filled |
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Open - In transit for approval |
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Open - Item arrived |
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Open - In transit to be checked out |
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Open - Awaiting pickup |
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Open - Awaiting delivery |
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Closed - Filled | no further actions are allowed | no further actions are allowed | no further actions are allowed |
Closed - Declined | no further actions are allowed | no further actions are allowed | no further actions are allowed |
Closed - Cancelled | no further actions are allowed | no further actions are allowed | no further actions are allowed |
Outstanding questions
Can a Secure patron cancel in the Locate their request at any step, or could there be restrictions?
Can authorized personnel cancel a request on behalf of a Secure Patron using the Mediated Requests app?
SB: Yes- Is it true that authorized personnel can only decline a request in the Mediated Requests app at the "Awaiting Confirmation" step (as an alternative to the "Confirm Request" action)?
SB: Yes. A mediated request can be declined while in the Awaiting confirmation status. Once it becomes a circulation request, it can be canceled.