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 Examples as screen dumps or text

  1. Contract negotiation
    1. large vendor - different types
    2. large publishers, e.g. Elsevier
    3. small publishers, e.g. ...
  2. Other types of contact with vendors and publishers
    1. access interruption
    2. trouble shooting
  3. Examples on licenses
  4. Access management
    1. setting up IPS
    2. setting up branding, e.g. the library's logo
  5. Subject librarians ERL dialogue
  6. The selection process and dialogues
    1. Vendor
      1. packages
      2. individual titles
    2. Publisher
    3. Hands on selection vs. selection based on electronic informations
    4. Types
      1. databases
      2. other types of materials than books
  7. ERM related record types
    1. current
    2. Future
  8. Patron complaints
  9. Key pains