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If the request policy doesn't allow any requests to be placed, the request will be denied.
The This chart below outlines how the mapping works. :
| Expand |
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| title | Item Status and Request Policy Mapping to Request Type |
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| FOLIO item status | Request Policy | Item Status and Request Policy | Notes |
| Recall Allowed? | Holds Allowed? | Page Allowed? |
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| | Aged to lost | Either | Either | Either | Deny request | Item status type does not allow requesting | | Available | Either | Either | No | Deny request | Available items can only be paged. | | Available | Either | Either | Yes | Page |
| | Awaiting delivery | No | No | Yes | Deny request | You cannot page an "Awaiting delivery" item | | Awaiting delivery | No | Yes | Either | Hold |
| | Awaiting delivery | Yes | Either | Either | Recall |
| | Awaiting Pickup | No | No | Yes | Deny request | You cannot page an awaiting pickup item | | Awaiting Pickup | No | Yes | Either | Hold |
| | Awaiting Pickup | Yes | Either | Either | Recall |
| | Checked Out | No | No | Yes | Deny request | You cannot page a checked out item. | | Checked Out | No | Yes | Either | Hold |
| | Checked Out | Yes | Either | Either | Recall |
| | Claim returned | Either | Either | Either | Deny request | Item status type does not allow requesting | | Declared lost | Either | Either | Either | Deny request | Item status type does not allow requesting | | In process | No | No | Yes | Deny request | You cannot page an in process item. | | In process | No | Yes | Either | Hold |
| | In process | Yes | Either | Either | Recall |
| | In process (non-requestable) | Either | Either | Either | Deny request | Item status type does not allow requesting | | In transit | No | No | Yes | Deny request | You cannot page an in transit item. | | In transit | No | Yes | Either | Hold |
| | In transit | Yes | Either | Either | Recall |
| | Intellectual item | Either | Either | Either | Deny request | Item status type does not allow requesting | | Long missing | Either | Either | Either | Deny request | Item status type does not allow requesting | | Lost and paid | Either | Either | Either | Deny request | Item status type does not allow requesting | | Missing | Either | No | Either | Deny request | You cannot place a page or recall on a missing item. | | Missing | Either | Yes | Either | Hold | You are allowed to place a hold on a missing item. | | On order | No | No | Yes | Deny request | You cannot page an on order item | | On order | No | Yes | Either | Hold |
| | On order | Yes | Either | Either | Recall |
| | Order closed | Either | Either | Either | Deny request | Item status type does not allow requesting | | Paged | No | No | Yes | Deny request | You cannot page a paged item. | | Paged | Either | Yes | Either | Hold |
| | Paged | Yes | Either | Either | Recall |
| | Recently returned | Either | Either | No | Deny request | Recently returned items can only be paged. | | Recently returned | Either | Either | Yes | Page |
| | Restricted | No | No | Yes | Deny request | You cannot page a restricted item. | | Restricted | No | Yes | Either | Hold |
| | Restricted | Yes | Either | Either | Recall |
| | Unavailable | Either | Either | Either | Deny request | Item status type does not allow requesting | | Unknown | Either | Either | Either | Deny request | Item status type does not allow requesting | | Withdrawn | Either | Either | Either | Deny request | Item status type does not allow requesting |
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