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  • Hot Fix ->Critical Service Patch (CSP), a small and targeted software patch to address CRITICAL issues, i.e. issues that significantly disrupt customers’ workflow
    • CSP Requestor: Product Owners. Requestor’s onus is to justify CSP initiation and inclusion of targeted issues into it.
    • CSP Approver: Release Management Stakeholders (RMS) who make Go/No Go decision
  • What Issues Can be Included in CSP
    • P1 bugs
    • P2 bugs without reasonable workarounds (for example, Budgets beyond 10 are not visible )
  • What Issues Cannot be included into CSP
    • P2 bugs with reasonable workarounds
    • P3, P4 and unprioritized bugs
    • User Stories and Tasks

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