Before reporting a Support ticket in Jira
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A stellar Jira ticket would contain:
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- Library Name of who is impacted and what community environment the issue was recreated in
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- The perceived impact/priority of the issue in the summary
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- line
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- Date/time(please include your time zone) the problem started
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- What you expect to happen
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- What actually happens
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- Steps to replicate the problem
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- Details! Screenshots!
Troubleshooting Tips and tricks:
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- Which browser am I using? Google Chrome is the only officially supported browser for FOLIO.
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- Can I reproduce the issue with another record?
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- Does this also happen for my colleagues?
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- Do I have sufficient permissions to perform this action?
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- Are my app settings configured to support this action?
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- Can I reproduce the issue in an incognito window?
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- Important: Can I reproduce the issue in a community reference environment on the same FOLIO version?
Looking under the hood
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- Open FOLIO in Chrome
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- Press F12 to open the browser’s Developer Tools
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- Look at the Network and Console panes
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- Any error messages?
Video/tutorial:
Here's a link to a YouTube presentation at WOLFcon 2023 with tips and tricks for both writing up bug tickets and for searching in FOLIO Jira:
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