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• Library Name of who is impacted and what community environment the issue was recreated in
• The perceived impact/priority of the issue in the summary line
• Date/time(please include your time zone) the problem started
• What you expect to happen
• What actually happens
• Steps to replicate the problem
• Details! Screenshots!
Important: Also try do test(s) in one of the FOLIO reference environments like FOLIO Snapshot, or the latest FOLIO Bugfest environment, inorder to verify if this found issue is caused by a locally configuration problem, etc or this is a general FOLIO code issue.
Troubleshooting Tips and tricks:
• Which browser am I using? Google Chrome is the only officially supported browser for FOLIO.
• Can I reproduce the issue with another record?
• Does this also happen for my colleagues?
• Do I have sufficient permissions to perform this action?
• Are my app settings configured to support this action?
• Can I reproduce the issue in an incognito window?
• Important: Can I reproduce the issue in a community reference environment on the same FOLIO version?
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