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- Confirm that the Bug can be recreated in the current release FOLIO current environment found on https://wiki.folio.org/
- Verify that the Bug has not already been submitted to the Support SIG
Creating a Jira ticket:
There are two paths to reporting a production bug
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• Library Name of who is impacted and what community environment the issue was recreated in
• The perceived impact/priority of the issue in the summary line
• Date/time(please include your time zone) the problem started
• What you expect to happen
• What actually happens
• Steps to replicate the problem
• Details! Screenshots!
Troubleshooting Tips and tricks:
• Which browser am I using? Google Chrome is the only officially supported browser for FOLIO.
• Can I reproduce the issue with another record?
• Does this also happen for my colleagues?
• Do I have sufficient permissions to perform this action?
• Are my app settings configured to support this action?
• Can I reproduce the issue in an incognito window?
• Can I reproduce the issue in a community reference environment on the same FOLIO version?
Looking under the hood
• Open FOLIO in Chrome
• Press F12 to open the browser’s Developer Tools
• Look at the Network and Console panes
• Any error messages?
When Troubleshooting an Issue Reported by Someone Else:
When trying to reproduce an error someone else reported to you, use the same permission set as the person who reported it. Insufficient permissions could be the cause of the issue!
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