Page Comparison

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1. Institutional Support works with Folio PO to create appropriate JIRA
   1. In the JIRA - PO assigns the correct epic to the JIRA
   2. In the JIRA - PO assigns the Dev Team - using the Team vs module matrix
   3. In the JIRA - PO or Institution Support selects institution(s) in the Affected Institution field
   4. Assign In JIRA - PO assigns priority
   5. 
2. Institutional Support creates a Support JIRA - if Institutional support is not sure of who PO, or if the issue is multi-app
   
   1. Create a Support JIRA
   2. Project = Support (SUP)
   3. Affected Institution = all known affected institutions
   4. Assign priority
   5. Using the Team Vs Module Matrix assign the appropriate Dev Team (to the best of your understanding)
   6. 
   7. If the issue is urgent the reporter should
      1. tag the relevant PO in the issue comments.  If user is unable to determine the correct PO, then tag the FOLIO Lead PO
      2. Assign a "PI" priority - which notifies the Support SIG

Support SIG

1. Reviews P1s daily
   1. If the issue is urgent the reporter should
      1. tag the relevant PO in the issue comments.  If user is unable to determine the correct PO, then tag the FOLIO Lead PO
      2. Assign a "PI" priority

1. Reviews P2 and P3 - facilities resolution into hotfixes or upcoming release

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