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  1. Institutional Support works with Folio PO to create appropriate JIRA
    1. In the JIRA - PO assigns the "SUP-" correct epic to the JIRA
    2. In the JIRA - PO assigns the Dev Team - using the Team vs module matrix
    3. In the JIRA - PO or Institution Support selects institution(s) in the Affected Institution field
    4. Assign priority
  2. Institutional Support creates a Support JIRA - if Institutional support is not sure of who PO, or if the issue is multi-app
    1. Create a Support JIRA
    2. Project = Support (SUP)
    3. Affected Institution = all known affected institutions
    4. Assign priority
    5. Using the Team Vs Module Matrix assign the appropriate Dev Team (to the best of your understanding)

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