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- Factors include whether the operator has the permissions to forgive fines, and what the policy of the library is about charging fines or replacement charges in CR situations. Was the book found by library staff when traced? Was the book subsequently found and returned by the patron? Did the book just appear in the book return / get returned anonymously? Do “self-shelves” come into play? What happens if the book is not found at the end of the search cycle? Is the book removed from the patron account (and if so, when)? Is the item record annotated in some way?
- Word edits are needed on the decision point nodes to clarify the branches
- Include a step to “Route to supervisor”
- Fine/fee process is separate, but the default behavior for a discharged CR item is to apply the accrued fine and then take action on the disposition of fine (forgive fine; route to supervisor; or let the fine stand – all as per institution policy). There should be some kind of report or alert that is generated, triggered when a CR book is discharged. There should be a institutional policy setting on whether to suspend fine accrual when a CR claim is made.