Summary
Need to display total number of suspended fees/fines due to the patron claiming the items has been returned. Also display number of refunds the patron has received. The libraries want a general idea of how often the patron has done both.

Mock-up
See attached mock-up Claim-returned-user-information.jpg for details.

Scenarios

1. Scenario
   Given patron with open fees/fines with current payment status = "Suspended claim returned"
   When displaying existing "9 open fees/fines (Total: 999.99)" on User Information page
   Then...

   • Include suspended fee/fine in count of open outstanding fees/fines

   • Exclude suspended fee/fine in total of open outstanding fees/fines

2. Scenario
   Given patron with open fees/fines with current payment status = "Suspended claim returned"
   When displaying new "9 suspended claim returned fees/fines (Total: 999.99)" on User Information page
   Then...

   • Include suspended fee/fine in count of open suspended claim returned fees/fines

   • Include suspended fee/fine in total of open suspended claim returned fees/fines

3. Scenario
   Given patron with open/closed fees/fines with "action" of "Refunded fully" or "Refunded partially"
   When displaying new "9 refunded fees/fines (Total: 999.99)" on User Information page
   Then...

   • Include fully/partially refunded fee/fine in count of all refunded fees/fines

   • Include full/partial fee/fine amount in total of all refunded fees/fines