Investigate: loadholdings process is failing for Five Collages, Bank of Finland ,UL Research Institutes,Umsystems and sygnitysbs-demo | Nolana and Orchid Release

Description

As workaround we added below JAVA_OPTIONS changes but
JAVA_OPTIONS: "-Dholdings.load.retry.count=2 -Dholdings.page.size=1000 -Dholdings.page.retry.count=5 -Dholdings.page.retry.delay=100000"

For Five collages loadholding process is still failing with
"org.folio.holdingsiq.service.exception.ResultsProcessingException: Error processing RMAPI Response"

INFO lper$WebClientHolder RMAPI Service absolute URL is: /rm/rmaccounts/umaah/holdings?format=kbart2&count=1000&offset=246

11:15:55 [] [] [] [] ERROR oldingsRequestHelper Error processing RMAPI Response

11:15:55 [] [] [] [] ERROR oldingsRequestHelper Error processing RMAPI Response - Response = [{"offset":246,"format":"kbart2","holdings":[{"publication_title":"日本予防理学療法学会雑誌","print_identifier":"","online_identifier":"2436-9950","date_first_issue_online":"2022-01-01","num_first_vol_online":null,"num_first_issue_online":null,"date_last_issue_online":"","num_last_vol_online":null,"num_last_issue_online":null,"title_url":"https://www.jstage.jst.go.jp/browse/jptp/-

For Bank of Finland ,UL Research Institutes,Umsystems and sygnitysbs-demo loadholing process is still failing with

"java.util.concurrent.CompletionException: java.lang.IllegalStateException: Retries exceeded but status is still null"

1.68515E+12    02:28:10 [] [] [] [] INFO  lper$WebClientHolder RMAPI Service absolute URL is: /rm/rmaccounts/s8436682/holdings/status
1.68515E+12    02:28:10 [] [] [] [] INFO  actLoadServiceFacade Received null status of stage snapshot. Retrying...
1.68515E+12    02:28:10 [] [] [] [] ERROR actLoadServiceFacade Failed to create snapshot
1.68515E+12    java.util.concurrent.CompletionException: java.lang.IllegalStateException: Retries exceeded but status is still null

CSP Request Details

None

CSP Rejection Details

None

Potential Workaround

None

Attachments

1

Checklist

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TestRail: Results

Activity

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Anya October 16, 2023 at 2:06 PM

FROM SUPPORT:   and   is this still blocked? if so please link blocking ticket. Please update the release field The release is still tagged for orchid. 

Anya October 9, 2023 at 2:01 PM
Edited

FROM SUPPORT:   and   is this still blocked? if so please link blocking ticket. Please update the release field The release is still tagged for orchid. 

Thomas Trutt October 2, 2023 at 2:22 PM

FROM SUPPORT:   and   is this still blocked? if so please link blocking ticket. Please update the release field

Anya September 25, 2023 at 2:11 PM

From SUPPORT SIG:  and  - will this be in Poppy - is this blocked on something?

Charlotte Whitt September 18, 2023 at 2:19 PM

From SUPPORT SIG: and - have you submitted a Critical Service Patch for this? The ticket is also listed as "BLOCKED." Please update with which Jira is blocking it. Thanks!

Done

Details

Assignee

Reporter

Priority

Story Points

Sprint

Development Team

Spitfire

Fix versions

Release

Poppy (R2 2023)

RCA Group

Third party component integration

Affected releases

Orchid (R1 2023)
Nolana (R3 2022)

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Created June 6, 2023 at 11:57 AM
Updated October 27, 2023 at 5:52 PM
Resolved October 18, 2023 at 5:14 PM
TestRail: Cases
TestRail: Runs