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title level hold when there is no requestable item available for that instance - returns 500

Description

Overview:
From EDS, the patron requests an item where the Instance has one item that is not requestable.

When the patron requests a specific copy - this endpoint is called: POST /patron/account/testpatron/item/acf1752a-cc33-5540-915d-fe82cda63bea/hold  - a 422 error is returned and EDS displays an error message: "This item cannot be requested. Please contact library for help".

When the patron requests the first available copy - this endpoint is called: POST /patron/account/testpatron/instance/a48b4592-3049-5a48-a9ba-6fe98bdcbee8/hold  - a 500 error is returned and EDS displays an error message: "Internal server error"

In this particular FOLIO environment (a production FOLIO instance) - title level requests are not enabled.  The FOLIO version is orchid.

Michelle Suranofsky can provide the logs - but there are no additional entries other than the 500 status being returned. 

 

Steps to Reproduce:

Please see explanation above (non-requestable item, title level requests are off)

Expected Results:
A response similar to that received when the request is made for the specific copy.

Actual Results:

Additional Information:
URL:

Interested parties:
Very similar to:
https://folio-org.atlassian.net/browse/CIRC-1949
https://folio-org.atlassian.net/browse/CIRC-1944

CSP Request Details

None

CSP Rejection Details

None

Potential Workaround

None

Attachments

1

Checklist

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Activity

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Maksat GalymzhanJuly 19, 2024 at 8:23 AM
Edited

Hi, the issue is not reproducible with 500 error status code


CC:

Anne EkbladMay 28, 2024 at 12:40 PM
Edited

Hi, . Progress update: Vega has pulled into the current sprint (Sprint 193). This Tech Debt will be key to the solution for and related Bugs. There may be an additional Task needed for the work, but TBD.

Anne EkbladMay 6, 2024 at 2:38 PM

Hi, . Vega recently completed and provided EDS teams with a list codes and error messages that will be helpful when completing the work. No other updates at this time. It is currently scheduled for R, and we will be coordinating timing soon with New and Classic EDS.

Debra HowellMay 6, 2024 at 2:32 PM

From Support SIG: Do you have any updates on this bug for us? Thanks!

Anne EkbladApril 15, 2024 at 2:56 PM

Hi, . We have discussed this with Classic and New EDS. I will check with via Slack to see if there is anything else outstanding other than coordinating timing.

Done

Details

Assignee

Reporter

Labels

Priority

Development Team

Vega

Release

Ramsons (R2 2024)

RCA Group

TBD

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Created November 7, 2023 at 9:19 PM
Updated August 9, 2024 at 1:58 PM
Resolved July 19, 2024 at 1:21 PM
TestRail: Cases
TestRail: Runs