Definitions
- Bug: Specified functionality does not work
- Spec Bug:
- Critical Feature: Implicit functionality does not work. In cases where users would have assumed certain aspects of a feature, but these were not explicitly specified, then the reported bug will be treated as a Critical Feature. The PO will add the "support label". The customer priority field for Production libraries should be completed ie : Critical, Important, medium, low or not indicated.
- Feature: Functionality that was neither explicitly nor implicitly specified but that a Production or Implementing library would like. The "Support" label will not be used.
Support Process for when a PO or Developer identifies a bug effecting a Production library ....
- PO, or Developer create a bug JIRA
- Add the "Support' label
- Add the Affected institution - section of Jira
Support Process for when a PO or Developer identifies a bug JIRA as a duplicate UXPROD
If a PO wants to close a bug as a duplicate of a UXPROD features they will add the "support" to the JIRA and for each institution that is impacted add them to the: Affected institution - section of Jira.