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PO and Developers - Bug Reporting and Management Process

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Definitions

  • Bug: Specified functionality does not work
  • Spec Bug: 
  • Critical Feature:  Implicit functionality does not work. In cases where users would have assumed certain aspects of a feature, but these were not explicitly specified, then the reported bug will be treated as a Critical Feature.  The PO will add the "support label".  The customer priority field for Production libraries should be completed ie : Critical, Important, medium, low  or not indicated.
  • Feature: Functionality that was neither explicitly nor implicitly specified but that a Production or Implementing library would like.  The "Support" label will not be used. 


Support Process for when a PO or Developer identifies a bug effecting a Production library ....

  1. PO, or Developer create a bug JIRA
  2. Add the "Support' label
  3. Add the Affected institution - section of Jira


Support Process for when a PO or Developer identifies a bug JIRA as a duplicate UXPROD

If a PO wants to close a bug as a duplicate of a UXPROD features they will add the "support" to the JIRA and  for each institution that is impacted add them to the: Affected institution - section of Jira.


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