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- Bug is created in JIRA using the Support Project
- Support SIG reviews the Bug, gathers additional details if needed
- Assigns bug to the appropriate Dev team
- PO for the Dev team moves the Jira into the appropriate project
- PO adds the "Support' label if it does not already exist
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Support Process for when a PO or Developer identifies a bug effecting affecting a Production library ....
- PO, or Developer creates a bug in JIRA
- Using the Team Vs Module Matrix assign the appropriate Dev Team (to the best of your understanding)
- Add the "Support' label
- Add the Affected institution Institution - section of Jira
- If the issue is urgent the reporter should
- tag the relevant PO in the issue comments. If user is unable to determine the correct PO, then tag the FOLIO Lead PO
- Assign a "PI" priority - which notifies the Support SIG
- If applicable assign the RCA
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If a PO wants to close a bug as a duplicate of a UXPROD features they will add the "support" label to the existing JIRA and and for each institution that is impacted add them to the: Affected institution - section of Jira.
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