| Personas discussion | | - Personas are fictional people filling roles we believe users will play in the system.
- Persona goals include:
- identifying motivations and pain points
- building context and understanding with developers
- mitigating bias that comes from working from one's own perspective
- Within FOLIO, personas can be referenced in SIG discussions and Jira features, and used to inform documentation
- At the F2F in Washington, a small group came up with a few RM personas – there was a lot of consensus about what the personas should be.
- How many personas should we aim to create?
- There's no specific number, but it should be few enough that we can remember who they all are
- Based on Dennis's initial roles, we might have 8-9.
- Ideally we should leave room for them to evolve
- Should we capture persona preferences or problems – e.g., I need the system to be fast, or I need to understand my serials budget?
- These should be part of the feature description, not the persona
- What is the context for implementing personas throughout FOLIO?
- Consensus in Washington that these are a best practice.
- A lot of our features already make reference to generic personas like "user" or "admin."
- These terms are not well defined and could mean something different for everyone.
- We probably won't rewrite older features, but use the personas moving forward.
- POs can reference them in Jira stories, SIG can use them to guide discussion.
- How would we go about defining our personas?
- Initially we might start with a role-based perspective
- Approach #1: Break up into small groups each charged with writing up personas for 2 or 3 user roles. Review with the RM SIG
- Approach #2: Empower the small group to do the initial draft.
- Approach #3: Ask the PO to do the initial draft.
- Approach #4: Collect info from libraries via a survey or other activity
- Timing and logistics
- This is important and represents an opportunity, but it's not urgent
- The small group can start to work on this, maybe not right away
- Next steps
- The acquisitions small group will write 3-4 initial personas
- Candidates for the initial group include:
- Manager
- Superuser who does a lot of different tasks
- Specialized user who does a single task
- Someone outside the department
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