...
Some libraries may be coming from systems where they are used to being able to send emails to patrons from different reply-to addresses, depending on where the item was coming from. For example, patrons with items from Main library got emails from main-library@college.edu, while patrons with items from the Science Library got emails from science-library@college.edu. This is not possible in FOLIO currently - the feature request is being tracked in
| Jira Legacy | ||||||
|---|---|---|---|---|---|---|
|
...
Outlook has a rules wizard that can process incoming mail and do specific things with it. You can create a rule that matches on specific parts of an incoming email and forwards it to other people. Outlook rules are very customizable - how you choose to set up the rule would be up to your institution. But, for example, you could set up a rule that says that if the email is in reply to "main-library@college.edu" and it contains the phrase "Owning library: Science Library" than forward it to Jane Smith at the science library. Because you can generate matching values using FOLIO tokens, this approach can become very powerful.
...