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  1. Bug is created in JIRA using the Support Project
  2. Support SIG reviews the Bug, gathers additional details if needed
  3. Assigns bug to the appropriate Dev team
  4. PO for the Dev team moves the Jira into the appropriate project
  5. PO adds the "Support' label if it does not already exist

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Support Process for when a PO or Developer identifies a bug effecting affecting a Production library ....

  1. PO, or Developer creates a bug in JIRA
  2. Using the Team Vs Module Matrix assign the appropriate Dev Team (to the best of your understanding)
  3. Add the "Support' label
  4. Add the Affected institution Institution - section of Jira
  5. If the issue is urgent the reporter should
    1. tag the relevant PO in the issue comments.  If user is unable to determine the correct PO, then tag the FOLIO Lead PO
    2. Assign a "PI" priority - which notifies the Support SIG
  6. If applicable assign the RCA

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If a PO wants to close a bug as a duplicate of a UXPROD features they will add the "support" label to the existing JIRA and  and for each institution that is impacted add them to the: Affected institution - section of Jira.

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