Goals
The Support SIG works works with libraries, Product owners and developers to surface bugs effecting libraries that are, or will soon be, in production with the intent of:
- assuring system functionality
- surfacing issues that will effect future FOLIO development
- facilitating prioritization and resolution of P1-P3 level bugs
- improving specifications
- improving FOLIO
Definitions
- Bug:
- Specified functionality does not work as defined in User Story by Product Owner
- Spec Bug: Functionality does not work as assumed, but developers have delivered what the Product Owner defined in the User Story
- Critical Feature: Implicit functionality does not work. In cases where users would have assumed certain aspects of a feature, but these were not explicitly specified, then the reported bug will be treated as a Critical Feature. The PO will add the "support label". The customer priority field for Production libraries should be completed ie : Critical, Important, medium, low or not indicated.
- Feature: Functionality that was neither explicitly nor implicitly specified but that a Production or Implementing library would like. The "Support" label will not be used.
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- . The RCA (root cause analysis) designation of these bugs is "Incomplete requirements"
Support Process for when a PO or Developer identifies a bug effecting a Production library ....
- PO, or Developer create a bug in JIRA
- Add the "Support' label
- Add the Affected institution - section of Jira
- If applicable assign the RCA
Support Process for when a PO or Developer identifies a bug JIRA as a duplicate UXPROD
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