...
- Bug: Specified functionality does not work as defined in User Story by Product Owner
- Spec Bug: Functionality does not work as assumed, but developers have delivered what the Product Owner defined in the User Story
- Critical Feature: Implicit functionality does not work. In cases where users would have assumed certain aspects of a feature, but these were not explicitly specified, then the reported bug will be treated as a Critical Feature. The PO will add the "support label". The customer priority field for Production libraries should be completed ie : Critical, Important, medium, low or not indicated.
- Feature: Functionality that was neither explicitly nor implicitly specified but that a Production or Implementing library would like. The "Support" label will not be used.
...
- PO, or Developer create a bug in JIRA
- Add the "Support' label
- Add the Affected institution - section of Jira
...