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FOLIO generally tries to support standards-compliant desktop browsers (See Browser support).

This includes up-to-date versions of Google Chrome (https://www.google.com/chrome/), the most common browser that is used by libraries that are implementing FOLIO. Project automated testing is done with Chrome and associated tools. 

Other standards-compliant desktop browsers include up-to-date versions of Microsoft Edge, Safari, and Firefox. 

What are some examples of issues that might be related to the browser I'm using?

You might start to think of browser-based troubleshooting if you are seeing issues like

• An accordion on a record that normally you see suddenly doesn't open or doesn't display;
• You are getting permissions errors when you try to access something that you think you should have access to;
• You are unable to resize a FOLIO pane that you can normally resize, or you have a window that is unexpectedly off of the browser screen

What are some troubleshooting steps I should try if I think I have a browser issue?

Log out, and log back in.

First step would be to logout, and log back in to your FOLIO instance. As of Orchid (R1 2023), FOLIO does not automatically refresh sessions, you have to log in and log back out to get that to happen.

Try a hard refresh of your browser.

If that doesn't fix the issue, logout, do a hard refresh, and log back in. Info about hard refresh for various browsers can be found here: https://www.howtogeek.com/672607/how-to-hard-refresh-your-web-browser-to-bypass-your-cache/

Try a private browsing session

Chrome calls this an "Incognito" window, other browsers use a variation of "private." Basically this opens a new browser window without any of your existing browser cookies or any stuff that has been downloaded from sites ("browser cache".) So it's kind of like trying a fresh browser. See https://www.computerworld.com/article/3356840/how-to-go-incognito-in-chrome-firefox-safari-and-edge.html for how to do it.

Make sure you are running the most recent version of your browser

Without realizing it, you can end up running a browser that is not being automatically updated. This is especially true if your laptop is a work laptop being managed by a central IT department, who may choose to control when browser updates are released so that updates can be tested first. See https://www.whatismybrowser.com/guides/how-to-update-your-browser/ for a very good guide to how to update your browser of choice.

Known issues in FOLIO that appear in specific browsers

• UIIN-1489 "Selection almost invisible when moving item to other holding by keyboard in Firefox"
• UICAL-119 "Calendar App: Consume {{FormattedDate}} and {{FormattedTime}} via stripes-component" (Safari) (Closed as Won't do)
  
• STCOM-594 "TextField endControl out of field position in Firefox" (Closed as Won't do because FOLIO doesn't support Firefox)
  
• UIF-459 "Test rollover button does not work with firefox" (Closed as Won't do because FOLIO doesn't support Firefox)
• UIIN-429 "Inventory: in Edit Item Record view, Item Identifier field gets red outline when existing value is deleted (Firefox)" (Closed as Won't do because FOLIO doesn't support Firefox)
  
• UIEH-243 "Unable to use Tab or Shift+Tab key to navigate filter options" (Firefox) (Closed as Won't do)
  
• insert Jira link to specific issues

Browser tips