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- Not for V1, but someday: having a way for patrons to claim returns from their online account
- Permissions: not broken down by desk, but by staff member
- Store date, operator, and desk, with a generous notes field (Duke's online form indicates examples of what staff could need to record in notes field)
- Claims returned information (# unresolved, # resolved in favor of library, # resolved in favor of patron) is helpful to have on patron page. In current systems historical info might appear in notes field, but # unresolved is important
- No new requests can be placed on items that are claim returned
- Is claim returned a status?
- Having a compound status of Checkout-claim returned-recalled (in extreme cases) is undesirable
- Having Claims return overwrite Checkout, Overdue or Lost-and-billed as a status is also less desirable (might make it more difficult to do reporting, would seem to obscure information)
- Very robust flag, instead of compound status?
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