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Time | Item | Who | Description | Goals/Info/notes | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 5Min | Administrivia | Note taker: Laurence Mini | ||||||||||
| 15Min | Check out | Discuss problems with checkout sessions timing out intermittently during check out sessions. Closed ticket
| Olga will write new ticket for this issue, with link to old, closed ticket. Olga will post in RA Slack when ticket is written, RA members edit ticket as/if needed. | |||||||||
| 15 Min. | Requesting problems | Magnus | Occasional problem where a canceled request is sorted incorrectly under a previous pickup expired request by different patron. Other issue with duplicate requests. | Wrongly assigned canceled request may be similar issue to problem that was occurring with fees/fines – request looking at item, instead of loan. Duplicate request issue is probably timing issue, slow response time causing patron to submit multiple times. can reduce frequency of this by cutting off ability to submit a request after 'Submit' button pressed. | ||||||||
| 10 Min. | Recall notice update | Thomas | Status on work being done to have a different notice for overdue recalled items. | No work currently in progress. | ||||||||
| 5 Min | Requesting items without barcodes. | Jana | Requests on items that are missing barcodes | Should be possible (and is possible according to the documentation) – but SIG members hazy on how specifically to do it. Need to start request from Inventory app. |
Meeting Notes
Staff sporadically have a problem with checkout session ending while in the middle of checking out an item to a patron. Need to restart the checkout session, rescan patron card, etc. One staff member reports this happening about 1/hour. Other staff have reported the same issue. No identifiable pattern observed. Very annoying to both staff and patrons.
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Jana asked if you can place a hold on items that do not yet have a barcode, such as on-order items. Multiple SIG members agreed that this is possible, know their institutions do this, but not sure on specifics on how it is done. Need to start in Inventory, go to Item Details, an then the use the Actions > New Request menu option.
Annoying regression in Poppy, request type not being automatically assigned anymore, even when, for example, only Page requests are possible.
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