Why are we doing this?

Problem statement

High level of context switching to ongoing activities

Impact of this problem

Team capacity available for automation tasks

How do we judge success?

What are possible solutions?

1. Create schedule duty for support activities.
2. Create single channel for requests to Kitfox team.
3. Regular education session for development teams once per sprint. (How to get secrets at rancher?)
4. Record Q&A sessions. Keep agenda and discussed situations outlined
5. Check and renew access to AWS Logs and educate TLs how to find debug info with help of CloudWatch
6. Be ready to support new functionality beforehand by information from SAs, TLs.
7. Engage teams to create jiras with full description
8. Proper log aggregation to ElasticSearch and Kibana