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- Should we estimate tickets for investigation to keep track of how much capacity it takes?
- Should we have the RCA for RRT tickets (need new and somewhat different categories)?
- Should we organize regular RRT retro meetings to brainstorm for action items or how to resolve outstanding issues? bi-weekly, monthly?
- Should we require step 2 to be done by FSE/Support people?
- Should we organize additional DI training for Support to help with step 2?