UI presents misleading "Error: server is down" message when server is clearly up

Describe issue impact on business Users are unable to authenticate to the FOLIO UI. What institutions are affected? (field “Effected Institutions” in Jira to be populated) Trinity College Cambridge National Library of Australia Pontifica Universidad Javeriana Universidad EAFIT University of Canterbury Douglas College GBV What is the workaround if exists? Clear browser cache, or use an incognito window What areas will be impacted by fix (i.e. what areas need to be retested) UI login Brief explanation of technical implementation and the level of effort (in workdays) and technical risk (low/medium/high) Thoroughly validate the shape of data pulled from storage and do not proceed when data is incomplete. LOE is less than 1 day. Risk is low. Brief explanation of testing required and level of effort (in workdays). Provide test plan agreed with by QA Manager and PO. Validate that users can authenticate. LOE is less than 1 day. What is the roll back plan in case the fix does not work? Revert to the previous release of stripes, which will revert to the previous release of stripes-core.