Steps to reproduce:

1. Log into https://folio-etesting-snapshot-diku.ci.folio.org/

2. Enable any search filter option to retrieve users (f.e., select “Active“ in “Status“ filter)

3. Click on the name of a user (note this only happens for certain users and only once)

4. In the third pane, click on “Actions” button → Select “Edit” option

5. Click on “Send reset password email” link next to “Username“ field

Expected result: A modal appears with the reset password link.

Actual result: A modal with the reset password link does NOT appear. In DevTools, POST /users-keycloak/password-reset/link request fails with 500 status and the following response body:

This was discovered by QA when verifying . The UI first checks if user exists by calling users-keycloak/auth-users/ and will create the keycloak user if that endpoint returns a 404. Please check and see if there are other cases where POST /users-keycloak/password-reset/link can throw the above error. It may be that the keycloak user exists, but the passwordExists property is null. Adding null safety should hopefull prevent this edge-case.

Additional information:

• Reproducible occasionally, only for users not having a Keycloak record

• Also active occasionally on https://eureka-bugfest-ramsons.int.aws.folio.org/