Juniper: Automated Block for Max Amount Owed Not Removed When Aged to Lost Item Returned
Description
CSP Request Details
CSP Rejection Details
Potential Workaround
Attachments
- 19 Jan 2022, 05:24 PM
- 19 Jan 2022, 05:24 PM
defines
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Checklist
hideTestRail: Results
Activity
Thomas TruttApril 21, 2022 at 4:34 PM
thank you.
Stephanie BuckApril 21, 2022 at 3:53 PM
@Thomas Trutt, I'll create a new ticket for Kiwi, since this was particular to Juniper. I'll tag you in it so you can clarify if there are differences in steps to reproduce, etc.
Thomas TruttApril 21, 2022 at 3:24 PM
@Stephanie Buck can we please re-open this ticket? We just ran into this issue again in our production env of Kiwi and the workaround is not working.
thank you.
David BottorffMarch 1, 2022 at 7:02 PM
Chicago has just discovered that the universal sync workaround is failing to create user summaries for about 20-25% of our patrons who SHOULD be blocked and therefore are not blocked. We've yet to fully investigate whether this is a local issue or not
AnyaFebruary 3, 2022 at 2:40 PM
Support: This is also impacting Massey University... @Anton Emelianov could you please add Massey to the list of impacted institutions, @Stephanie Buck FYI - cc @Tim Darlington
Overview: Patron automatic blocks are aged to lost, then the patron renews them- but the block is not removed
Juniper HF 4+
Steps to Reproduce:
Patron checks out item
a trigger to automatic block happens
the item ages to lost
patron ties to renew - but can't so it is overriden to renew
the automatic block is not removed
Expected Results: the block is removed
Actual Results: the block remains