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Failure to place and receive a request in FOLIO

Description

Environment: MOBIUS staging

umsystems FOLIO test

mobius FOLIO staging

Problem

When attempting to place a DCB request in FOLIO as a supplier or a borrower, the request falls into an ERROR state.

Error response

Audit data

{ "requestUrl": "https://edge-umsystem-test.folio.ebsco.com/dcbService/transactions/b8f1de93-6d2e-4cd6-8c8d-0fdae1671326", "httpVersion": "HTTP_1_1", "requestBody": "CreateTransactionRequest(role=BORROWING-PICKUP, item=CreateTransactionRequest.Item(id=d69b41e8-ebe4-547c-b774-06dd865f8aef, barcode=135046712, title=Dogs / Emily Gravett., materialType=OpenRS Monograph, lendingLibraryCode=6slou), patron=CreateTransactionRequest.Patron(id=66bfabb8-0a57-48bc-8be3-3ca113513db4, barcode=timauger, group=null), pickup=CreateTransactionRequest.Pickup(servicePointId=e0adba0a-ce79-46c4-ba10-f42b6bccb179, servicePointName=null, libraryCode=null))", "responseBody": "HTTP 500 Internal Server Error.\nIf the issue persists, please report it to EBSCO Connect.\n", "requestMethod": "POST", "additionalData": "No additionalData", "previousStatus": "CONFIRMED", "workflowMessages": [ "Error occurred during placing a patron request to borrowing agency: Unexpected response from Host LMS: \"UMSYS\"" ], "outOfSequenceFlag": true, "nextExpectedStatus": "REQUEST_PLACED_AT_BORROWING_AGENCY", "responseStatusCode": 500, "currentStatusTimestamp": "2025-01-14T21:38:14.861354011Z", "elapsedTimeInCurrentStatus": 0, "autoPollCountForCurrentStatus": 0, "manualPollCountForCurrentStatus": 0 }

Steps to reproduce

Use staging Locate DCB and make a request for Strangers in the land of the hippo / Norm Baker owned by Calvary university.

Use umsystems test patron with credentials barcode/PIN: timauger/20245

Select “MST Circulation” as the pickup location.

CSP Request Details

None

CSP Rejection Details

None

Potential Workaround

None

Attachments

4
  • 22 Jan 2025, 11:16 PM
  • 22 Jan 2025, 11:16 PM
  • 16 Jan 2025, 12:07 PM
  • 16 Jan 2025, 12:07 PM

Checklist

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Tim AugerJanuary 22, 2025 at 11:16 PM

Fixed!


Screenshot 2025-01-22 at 3.13.32 PM.png

 

Screenshot 2025-01-22 at 3.15.52 PM.png

Steve EllisJanuary 22, 2025 at 9:32 PM

when you get a chance could you please retest and let us know how it goes. It should be fixed. cc

Gurleen Kaur1January 16, 2025 at 12:06 PM
Edited

Hello and ,
I was able to get to the logs and its the same issue reported in https://folio-org.atlassian.net/browse/MODDCB-116 and I guess Steve was able to manually add the cast and it worked after that. I think in the past Vignesh had provided the script to Steve and that can be used or the script can be fetched from the db too.


image-20250116-120628.png

 

image-20250116-120652.png

Gurleen Kaur1January 16, 2025 at 1:04 AM

Hello ,

For further investigation from Volaris side can we please have the logs from edge-dcb, mod-dcb and mod-circulation-item.

Done

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Development Team

Volaris

RCA Group

TBD

TestRail: Cases

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Open TestRail: Runs

Created January 15, 2025 at 7:52 PM
Updated January 23, 2025 at 9:18 AM
Resolved January 23, 2025 at 9:18 AM
TestRail: Cases
TestRail: Runs

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