(ECS) Cannot reset a password for a user created in member tenant ("Your key is too long")
Description
Environment
None
Potential Workaround
None
relates to
Checklist
hideActivity
Show:

Craig McNally July 29, 2024 at 4:46 PMEdited
I was able to resolve this by specifying the following configuration entries:
Done
Details
Assignee
Craig McNallyCraig McNallyReporter
Yauhen ViazauYauhen ViazauPriority
P3Story Points
0Sprint
NoneDevelopment Team
EurekaTestRail: Cases
Open TestRail: CasesTestRail: Runs
Open TestRail: Runs
Details
Details
Assignee

Reporter
Priority
Story Points
0
Sprint
None
Development Team
Eureka
TestRail: Cases
Open TestRail: Cases
TestRail: Runs
Open TestRail: Runs
Created July 26, 2024 at 3:24 PM
Updated July 29, 2024 at 4:49 PM
Resolved July 29, 2024 at 4:49 PM
Overview:
Cannot reset a password for a user created in member tenant. "Your key is too long" message when opening reset password link. Also, the link has wrong base URL and requires updating before usage.
Steps to reproduce:
Login to evrk2 ECS Central tenant as an admin user
Go to “Users“ app
Open any user
“Actions“ → ”Edit”
Click on “Send reset password email“ link → The link has wrong base URL (see screencast)
Update the link with correct base URL in any text editor
Log out
Open updated link in a browser
Expected result:
Reset password screen is shown.
Actual result:
A screen with “Your key is too long" message is shown.
Additional info:
NOT reproducible on FSE Dry run 1 ECS Central tenant, FSE Dry run 1 non-ECS, evrk2 non-ECS
Reproducible on evrk2 ECS Central tenant (cannot test on Member due to )
See example: