Request status not changing to "Closed - Pickup expired" when Hold shelf expiration date passes

Description

Steps to repro:

  1. Chalmers noticed in their environment that some (all?) of the requests where the Hold shelf expiration date had passed were not showing up on the Hold shelf clearance report

  2. Upon further examination, the Request status for these items was still "Open - Awaiting pickup" which probably explains why they are not showing up on the report

Expected: When a request's Hold shelf expiration date passes, the request status is supposed to change to "Closed - Pickup expired" and they should show up on the "Hold shelf clearance report".

Actual There are requests who have Hold shelf expiration dates in the past that are still Open - Awaiting pickup

For example: https://chalmers.folio.ebsco.com/requests/view/ba986356-8ef1-42bb-a643-6bc075474e56?query=1204170635&sort=Request%20Date

Additional info: This is very important to fix quickly to keep the request queues moving (people are waiting for these items as they sit on the hold shelf)

NOTE: I thought I could maybe trigger the status change by manually saving the request so I added a Request expiration date which made the form dirty and allowed me to save. This is what happened:

  1. The request saved and the Hold shelf expiration date cleared out (this shouldn't happen - I will file a separate bug)

  2. The request status did not change

  3. I then edited the request again to remove the request expiration date and add back the Hold shelf expiration date (though the time was changed from the original which you may notice if comparing the system to the screenshot above)

CSP Request Details

None

CSP Rejection Details

None

Potential Workaround

None

Attachments

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  • 09 Oct 2019, 07:06 AM

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Ann-Marie BreauxOctober 18, 2019 at 4:27 AM

hi Same thing on this one - I know you've been talking about the hold shelf clear report. Do you want to test this one?

Done

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TestRail: Cases

Open TestRail: Cases

TestRail: Runs

Open TestRail: Runs

Created October 9, 2019 at 7:07 AM
Updated October 30, 2019 at 9:06 AM
Resolved October 30, 2019 at 9:06 AM
TestRail: Cases
TestRail: Runs

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