Error while confirming the mediated request in the Pre-Validation env

Description

Please look for logs between 2:30 PM and 3:00 PM (ET)

Cluster - rpvlccon

fields @timestamp, @message | filter @message like 'refuseWhenItemDoesNotExist'

CSP Request Details

None

CSP Rejection Details

None

Potential Workaround

None

Attachments

1
  • 20 Mar 2025, 08:20 AM

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Anne EkbladMarch 20, 2025 at 1:26 PM

Great news, . Thank you, , , and ! Closing!

Anne EkbladMarch 20, 2025 at 1:26 PM

See Comments.

Steven BacksMarch 20, 2025 at 1:19 PM

- I followed the instructions provided here and was able to place/confirm/complete a mediated request in pre-validation. slightly smiling face

Oleksandr HrushaMarch 20, 2025 at 8:18 AM
Edited

Hello. When creating requests, you should pay close attention to the circulation rules and request policies for all 3 tenants, they should match (specifically in this case, as in the screencast, in two tenants the required service points were not allowed in the request policy). I created a new item with the barcode kayak03 in the same holding where there was an item with the barcode kayak02 and after my changes to the request policy I was able to successfully confirm the mediated request. Please note that the item with the barcode kayak02 cannot be used at the moment because during my invisigation there were unsuccessful attempts to confirm the mediated request and it can no longer be returned to the available status. If you want to make sure that everything works, create a new item in the same holding

2025-03-20_10h11_04.mp4

СС:

Steven BacksMarch 19, 2025 at 8:29 PM

Only to add that on pre-validation, it is possible to make requests, however when making mediated requests, it is possible to create/save, but not possible to confirm.

Cannot Reproduce

Details

Assignee

Reporter

Priority

Development Team

Vega

Release

Ramsons (R2 2024) Service Patch #1

RCA Group

TBD

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Created March 19, 2025 at 7:49 PM
Updated last month
Resolved March 20, 2025 at 1:26 PM
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